Frequently Asked Questions

• There is water bubbling out of the ground. What should I do?
• There is a water valve box/meter pit sticking out of the sidewalk that looks dangerous. How will this get repaired?
• My water is discolored. What can I do?
• I have low water pressure. Can you help?
• How do I get water service or renew an existing service?
• My building needs a sprinkler system because of new fire regulations. How do I get a fire service?
• Can you tell me what my account balance is?
• How many water bills do I receive each year?
• I am a landlord and I would like to switch the account over to my tenants name and service address. Is this possible?
• Can you provide me with the last 3 payments I made for the previous year for tax purposes?
• My water account has a number of estimated water readings. How can I get an actual reading done and how do I apply for an outside remote reader?