Billing Information

The Newport Water Division strives to maintain the highest quality metering and billing system which accurately measures consumption and tracks payments for all billable services while providing exceptional customer service.

Our goal is to provide an accurate water bill in a timely and consistent manner. The collection process offers customers, who need extended payment options, alternatives consistent with policies and procedures.

Please direct all inquiries to the Billing department, located at 70 Halsey Street, Newport, RI 02840. Our office is open from 8:00 AM to 4:00 PM Monday through Friday.

Billing inquiries may also be submitted electronically via e-mail to lgregory@cityofnewport.com, or faxed to the (401) 846-0947. For the forms, please submit a request to the Billing Clerk or call (401) 845-5604.

The Rate Schedule for customers of the Newport Water Division in effect is per the RIPUC Order for Docket 4025, effective July 1, 2009.

Water Quality Protection Charge

Homeowners age 65 and older may be exempt from paying the State's Water Quality Protection Surcharge on their water bill. Applications must be filled out and submitted to the Collections Division of City Hall. If you have previously applied for an exemption, you do not need to reapply.